Refund policy

We value your trust and strive to ensure your satisfaction with every purchase. Please carefully read our return and refund policy below:

Cancellation Policy

Customer can cancel their order/requested services within 24 hours and refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed

Damaged or Defective Items
If you receive an item that is defective or damaged due to our error, you may return it free of charge. Please notify us within 7 days of receiving the product, and we will facilitate the return process promptly.

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Final Sale Policy
All purchases made on our website are considered final. This policy is in place due to the fluctuating nature of gold prices. We encourage customers to carefully review their selections before completing their purchases.

Exchange Policy
Exchanges are allowed under certain conditions. The exchange value will be calculated based on the current gold price at the time of the exchange. Please contact our customer service team for assistance with the exchange process.

Contact Us
If you have any inquiries or require assistance, feel free to reach out to us:

• Email: info@alwahdahgold.com
• Phone: +971 56 133 0599

We appreciate your understanding and thank you for choosing us!